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Calling is quickest. The form goes to the same place.
A 409 number, answered for the nine cities on the service areas page.
Monday through Saturday, 7 a.m. to 7 p.m. A roof open to the weather after a storm is answered outside those hours.
The city the house is in (it decides whether the windstorm rule applies), roughly when it was built, whether it sits on piers or a slab, and whether you know of a WPI-8 on file for the current roof.
A reply comes by phone, text or email.